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Each week, Ari Santiago interviews a thriving CT manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word throughout the state that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the President, CEO and Founder of IT Direct, a Technology Managed Service Provider in Hartford, CT. He has a passion for the manufacturing industry and the incredible impact it is making on our local economy. IT Direct focuses on providing its manufacturing clients the technology, support, and strategic guidance they need to not only meet their business goals but to drive future success. 


This podcast is brought to you by IT Direct -

Produced by Miceli Productions -

Dec 8, 2020

In this episode, Eric Albert, President of Albert Bros. Inc., speaks with Ari about the importance of safety in the workplace, how to retain your employees, and the value of lifelong customers. Their longest customer has been with them for over 100 years!

Eric tells Ari all about the history and the many generational transitions that have occurred in this 125 year old company! Safety, community involvement, and exceptional customer service have been at the forefront of the company's goals since 1895!

The company has changed and developed during the course of its long history, but Eric believes they need to keep up with technology and investments to continue moving forward. This company is doing something incredible for the environment, while providing true value to its customers and the CT manufacturing community!

Books discussed in this podcast:
-Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself by Bill Taylor
-Mavericks at Work by Polly G Labarre and William C Taylor
-In Search of Excellence by Robert H. Waterman Jr. and Tom Peters

Eric Albert, Albert Bros. Inc.
Albert Bros. Website:
Albert Bros. LinkedIn:
Albert Bros. Facebook:
Eric's LinkedIn:

Ari Santiago, President/CEO/Founder, IT Direct
Company Website:
Company Facebook:
Company LinkedIn:
Company YouTube:
Ari's LinkedIn:

Podcast produced by Miceli Productions: