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Each week, Ari Santiago interviews a thriving CT manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word throughout the state that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the President, CEO and Founder of IT Direct, a Technology Managed Service Provider in Hartford, CT. He has a passion for the manufacturing industry and the incredible impact it is making on our local economy. IT Direct focuses on providing its manufacturing clients the technology, support, and strategic guidance they need to not only meet their business goals but to drive future success. 


This podcast is brought to you by IT Direct -

Produced by Miceli Productions -

Sep 17, 2019

Har-Conn is in the enviable position of being at the top of their game in the aerospace industry in CT! But it hasn't always been that way. Tim Backus, President/CEO of Har-Conn, talks about how they have developed, changed, and continued to not only rise, but thrive, over the years.

Har-Conn has seen tremendous growth in workload that also necessitates tremendous growth in workforce. Tim talks about hiring and retention strategies; leadership development programs; the open book policy that helps to align all employees with mission and vision; and continuous improvement meetings guided by recommendations from all levels.

Tim and Ari also talk about what makes CT a special place for growing an aerospace company, like the concentration of aerospace expertise, great guiding organizations like the Aerospace Components Manufacturers (ACM) and the community spirit to lift all companies together.   

This episode is chock full of great ideas from a company that is thriving in today's aerospace landscape.

Tim Backus, President/CEO, Har-Conn
Phone: 860.236.6801

Ari Santiago: President/CEO of IT Direct
Ari's LinkedIn:
Made in America Facebook:
IT Direct Website:
IT Direct Facebook:
IT Direct LinkedIn:

Links from the show:
Aerospace Components Manufacturers:
Hartford Jobcorps:

Podcast produced by Miceli Productions: