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Each week, Ari Santiago interviews a thriving manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the CEO of CompassMSP a Technology Managed Service Provider with offices from Miami to Milwaukee and down the eastern seaboard. He has a passion for the manufacturing industry and the incredible impact it makes on our economy.


This podcast is brought to you by CompassMSP -

Produced by Miceli Productions -

Sep 17, 2019

Har-Conn is in the enviable position of being at the top of their game in the aerospace industry in CT! But it hasn't always been that way. Tim Backus, President/CEO of Har-Conn, talks about how they have developed, changed, and continued to not only rise, but thrive, over the years.

Har-Conn has seen tremendous growth in workload that also necessitates tremendous growth in workforce. Tim talks about hiring and retention strategies; leadership development programs; the open book policy that helps to align all employees with mission and vision; and continuous improvement meetings guided by recommendations from all levels.

Tim and Ari also talk about what makes CT a special place for growing an aerospace company, like the concentration of aerospace expertise, great guiding organizations like the Aerospace Components Manufacturers (ACM) and the community spirit to lift all companies together.   

This episode is chock full of great ideas from a company that is thriving in today's aerospace landscape.

Tim Backus, President/CEO, Har-Conn
Phone: 860.236.6801

Ari Santiago: President/CEO of IT Direct
Ari's LinkedIn:
Made in America Facebook:
IT Direct Website:
IT Direct Facebook:
IT Direct LinkedIn:

Links from the show:
Aerospace Components Manufacturers:
Hartford Jobcorps:

Podcast produced by Miceli Productions: