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Each week, Ari Santiago interviews a thriving manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the CEO of CompassMSP a Technology Managed Service Provider with offices from Miami to Milwaukee and down the eastern seaboard. He has a passion for the manufacturing industry and the incredible impact it makes on our economy.


This podcast is brought to you by CompassMSP -

Produced by Miceli Productions -

Sep 12, 2023

This episode is all about the journey… a personal journey, a company journey, and a Lean journey.


This week Ari talks to Carleton Birk, President of Birk Manufacturing, a leading manufacturer of innovative thermal heating elements. After Carleton took over as President, just 2 years ago, the company went through massive growth that challenged their systems and processes.


Luckily they were prepared! Not only had they recently acquired a new building, but they were well on their way with their Lean journey. This meant that their processes and procedures could handle the stretch and pull of growth.


They also have a great team that has been empowered to speak up and take ownership - which is so important not only to efficiency, but also for recruitment and retention.


Top that off with the personal journey of a new, young leader and it's a great episode!


Carleton's favorite business books: The 7 Habits of Highly Effective People, Stephen Covey ; Good to Great, James C. Collins


Carleton Birk, Birk Manufacturing







Carleton's LinkedIn:


Ari Santiago, CEO, CompassMSP

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Podcast produced by Miceli Productions:

Podcast executive production by Gael Communications:


Carleton and Ari discuss:

Lean manufacturing

Continuous Improvement

Fast growth


Recruitment and retention