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Each week, Ari Santiago interviews a thriving CT manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word throughout the state that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the President, CEO and Founder of IT Direct, a Technology Managed Service Provider in Hartford, CT. He has a passion for the manufacturing industry and the incredible impact it is making on our local economy. IT Direct focuses on providing its manufacturing clients the technology, support, and strategic guidance they need to not only meet their business goals but to drive future success. 


This podcast is brought to you by IT Direct -

Produced by Miceli Productions -

Aug 11, 2020

Sean O'Brien is Vice President and the second generation in his family's Milford-based manufacturing company that supplies high precision machining components to diverse set of industries including medical, microelectronics, defense, and commercial.

Sean talks to Ari about how starting at the bottom gave him a well-rounded view of the business and an appreciation for every single employee. They discuss PMP's lean journey and its effect on the company culture.

Together Sean and Ari delve into diversification, sales practices, technology and so much more. Ari asks Sean about what he's like to see change in the CT landscape that could really help manufacturers across the state.

Books mentioned on today's podcast:
Learning to See: Value Stream Mapping to Add Value and Eliminate Muda, John Shook and Mike Rother

Sean O'Brien, VP, Precision Metal Products
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Ari Santiago, President/CEO/Founder, IT Direct
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