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Each week, Ari Santiago interviews a thriving manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the CEO of CompassMSP a Technology Managed Service Provider with offices from Miami to Milwaukee and down the eastern seaboard. He has a passion for the manufacturing industry and the incredible impact it makes on our economy.


This podcast is brought to you by CompassMSP -

Produced by Miceli Productions -

Mar 11, 2024

Sustainability, customer focus, core values, and relationships are what this episode is all about.


This is a compelling conversation with Jaclyn Epstein, COO of MICA Corporation, a pioneer in water-based primers for sustainable flexible packaging solutions.


Discover how Mica Corporation is revolutionizing the industry with a customer-focused approach and a commitment to environmental stewardship ingrained in the company's DNA.


Jaclyn also shares insights into documenting the company's core values—customer focus, continuous improvement, and helping each other thrive —which  drive innovation and keep everyone rowing in the same direction.


Favorite book: Hug your Customers: Love the Results, Jack Mitchell


Jaclyn Epstein, Mica Corporation





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Ari Santiago, CEO, CompassMSP

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Jaclyn and Ari discuss:

Sustainability, Customer focus, Core values, Community involvement