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Each week, Ari Santiago interviews a thriving CT manufacturing leader to share the positive messages around the industry with two goals:

1) To share best practices amongst manufacturing business leaders to help each other to grow and succeed

2) To spread the word throughout the state that manufacturing is a growing part of our economy and offers exciting opportunities for incredible, well-paying careers 


Ari Santiago is the President, CEO and Founder of IT Direct, a Technology Managed Service Provider in Hartford, CT. He has a passion for the manufacturing industry and the incredible impact it is making on our local economy. IT Direct focuses on providing its manufacturing clients the technology, support, and strategic guidance they need to not only meet their business goals but to drive future success. 


This podcast is brought to you by IT Direct -

Produced by Miceli Productions -

Oct 22, 2019

This is why we started the Made in America podcast…episodes like this that provide incredible value to anyone who listens!

Westminster Tool has quickly become known throughout CT for their incredibly forward thinking solution to workforce development and business in general: focus on growing your people and the rest will take care of itself!

Ray Coombs, President of Westminster Tool, describes how this change started, what they've done, the investments they've made, and how it has made and continues to make them a stronger company.

Ray and Ari discuss every aspect of Westminster's employee growth strategy: emotional intelligence, culture, core values, Westminster Academy, individual growth plans and more. Learn about Westminster Tool's improvement teams and how the entire company spends 45 minutes every day working on the business.

In between these nuggets of gold, Ray tells personal stories he calls "electric fence" moments - moments that change the way you think about things forever.

This episode makes you laugh and cry - move over Oprah - Ari's on fire with this great episode!

Ray Coombs, Westminster Tool
Email:; To find out more about Westminster:
Phone: (860) 564-6966
Great video about Westminster done by Modern Machine Shop magazine:


Ari Santiago:
Ari Santiago is the President/CEO of IT Direct
Ari's LinkedIn:
Ari's email:

Podcast produced by Miceli Productions:

Books discussed on this podcast:
Shift your Brilliance, Simon Bailey
What got you here won't get you there, Marshall Goldsmith